Recruitment at WTS Energy for IT Support Officer

For the international oil, gas, and energy industries, WTS Energy offers staffing and recruitment services. We execute workforce management and other employment outsourcing services in oil and gas regions all over the world, as well as provide engineers and consultants for our clients’ projects and operations. WTS Energy is active in more than 50 countries and has offices in 14 different nations.

We are hiring for the role listed below:

Recruitment at WTS Energy for IT Support Officer

Job Title: IT Support Officer

Location: Owerri, Imo
Report To: IT Manager

Job Purpose

Provide support to the IT team, working to develop, test, install, configure and troubleshoot computer hardware and software as well as ensuring timely and quality technical support to end users.

Principal Accountabilities

Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests – Provide first line support to IT end users.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults and test new technology.
Provide support for Audio/Visual technologies, virtual collaboration technologies as well as shared devices such as Network printer, Scanner, photocopies etc.
Providing technical support across the company; setup accounts for new users and repair/replace equipment a necessary.
Support the maintenance of servers and associated hardware, applications, services and settings.
Support Implementation of company’s IT and Communication policies and management of all applications Software, Intranet, Internet and telecommunication infrastructure.
Participate and contribute to systems planning and network implementation for all aspects of the company’s IT systems including workstations, applications and telephony.
Contribute to identification and management of resources needed for the planning, development and delivery of specified information and communications systems services and products.
Compile records of problems encountered in accordance with agreed standards and procedures. Ensure adherence to escalation procedures.
Participate in and contribute to the preparation of the annual IT/Communications budget
Maintain the Information Security Risk Register.
Provide regular periodic report on Information systems and performance.
Handle equipment repair, repair for remedy failures, cable replacement and repair, replacement of information technology components.

Dimensions & Key Metrics:

Timely Service Delivery
Adherence to SLA’s
Timeliness and Accuracy of Reports
HSE Compliance

Requisite Qualification and Experience

Bachelor’s Degree in Computing, Engineering or Computing related discipline.

Work Experience:

Approx. 2 – 3 years work experience.
Knowledge of Information Security Management Systems, Systems integration and development, messaging systems, and good working knowledge of Microsoft Server and Clients’ Operating Systems
Be familiar with Network monitoring and diagnostic tools
Previous experience with Microsoft Windows Server 2008, 2012, and 2016 preferred
Previous experience with Cisco switches and routers required
CCNA, MCSA 2012, 2016 required

Key Competence & Behavioral Expectations:

Interpersonal and Communication (Oral and Written) Skills
Report writing skills
Time Management skills
Presentation Skills
Team player
Problem solving skills
Ability to work independently under minimal supervision.
Ability to investigate security alerts and provide incident response.
Assist with the drafting, maintenance, and delivery of IT security awareness training for employees.
Knowledge of computing infrastructure.
Must have strong technical knowledge of Polycom Systems, Tandberg/Cisco Systems, Creston, and other audio and video technologies.
Data Management